RETURN & REFUND POLICY

Returns

  1. Our return policy is valid for 30 days from the date of purchase.
  2. To be eligible for a return: The product must be unused and in original condition
  3. Original packaging must be intact Proof of purchase is required Items damaged due to misuse or improper handling are not eligible for return.

Refunds

  • Once your returned item is received and inspected, we will notify you of approval or rejection.
  • Approved refunds are processed to the original payment method within 5–7 working days.
  • For Cash on Delivery orders, bank account details will be required for refund processing.

Late or Missing Refunds

If you have not received your refund after the processing period, please check with your bank or card provider. If the issue persists, contact us at info@muse-kate.com .

Sale Items

Items purchased during sales or promotions are non-refundable.

Exchanges

Exchanges are only applicable for defective or damaged products. Please email us before sending the product back.

Shipping for Returns

Return shipping costs are borne by the customer and are non-refundable.

Damaged/Exchange product will be delivered within 5-7 business days.